Refund policy

 

Right of withdrawal

If your order is not what you expected, you can return the products within 14 days after receipt at your own expense. Products can, in connection with hygiene and shelf life, only be returned unused and in an unopened and undamaged packaging. Send a copy of your invoice with your shipment. We will refund the invoice amount - after receipt of the products - as soon as possible and no later than 14 days after the order is returned.

 

Guarantee and conformity

If the product delivered to you does not comply with the order agreement, we ask you to report this within a reasonable time after you have discovered the defect. If we consider your complaint to be well-founded, we will repair, replace or reimburse the products in consultation with you. The maximum reimbursement is equal to the price you have paid for the product.

Complaints procedure

If you have a complaint about a product and/or other aspects of our service, you can inform us by e-mail or post. We will respond to this as soon as possible, but in any case within 2 days of receiving your complaint. If it is not immediately possible to give a definitive answer, we will send a confirmation within 2 days of receipt of your complaint with an indication of the period within which we expect to be able to respond substantively.